Refund Policy
Effective Date: 1 April 2025
1. Order Processing
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Orders are processed within [2-3 days] of receiving payment.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Costs
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We offer standard and expedited shipping options.
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Shipping costs vary based on location and order size.
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Customers will receive tracking information once their order has been dispatched.
3. Delivery Times
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Estimated delivery times depend on the destination and chosen shipping method.
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Delays may occur due to external factors such as customs processing or courier issues.
4. International Shipping
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We ship to select international destinations.
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Customers are responsible for any customs fees or import duties.
5. Lost or Delayed Shipments
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Fate Apparel is not liable for shipments lost or delayed by the courier.
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If your package has not arrived within the estimated timeframe, please contact the shipping provider or our support team.
6. Address Accuracy
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Customers are responsible for providing an accurate shipping address.
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We are not responsible for packages delivered to incorrect addresses due to customer errors.
7. Contact Us
For any shipping-related inquiries, please contact us at:
Email: fate.official1@outlook.com
Phone: +27 722712474
Address: Johannesburg, South Africa